Customer Service

Shipping & Delivery
All Shipping and Delivery will be handled in a prompt manner and fulfilled by Fedex.
Privacy & Security

This Privacy Policy governs the manner in which Planet Chic Imports collects, uses, maintains and discloses information collected from users (each, a "User") of the www.planetchic.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Planet Chic Imports.

 

Personal identification information

 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information



Planet Chic Imports collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

 

How we protect your information

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.



Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 


Changes to this privacy policy

 

Planet Chic Imports has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Planet Chic Imports

www.planetchic.com



(310) 346-4091

planet_chic@yahoo.com 

Returns & Replacements
We Will Not Honor Any Late Claims. Please Read Carefully.
All returns and exchanges must be reported within 7 days of receiving merchandise. Any order returned to us without a phone authorization, (RA) number, will not be accepted and will be rturned at your expense.
In Case Of Damages:
1. Please retain all packaging and broken item(s)
2. Contact us for instructions regarding exchanges, returns, credit, or replacement. 
3. Damage claims will be accepted only when we have been notified within the previously stated 7 days after receipt of merchandise, NO EXCEPTIONS.
4. Any package without the RA number on the outside of the packaging will NOT be accepted.
PLEASE contact Planet Chic by phone at (310) 346-4091 or by email at planet_chic@yahoo.com to obtain Return Authorization (RA)